Vishal Kapil has played a very important role in the technology transformation journey of Indian retail in many ways. He has now decided to move to another brand outside India for newer experiences and challenges!
The key lesson Vishal learnt during his sales stint was to listen to his customer’s needs with empathy and understand their needs! This helped him to understand the connection between business needs and technology. He still carries that habit in the leadership role and this is what makes him one of the progressive CIO of the retail industry